Welcome to Radiance Secret! These Terms and Conditions (“Terms”) outline the rules and regulations for using our website and services. By accessing our website or making a purchase, you agree to comply with these Terms. Please read them carefully.
1.1. Radiance Secret (“we,” “us,” or “our”) operates this website and provides products and services for your personal use.
1.2. By accessing or using our website, you confirm that you are at least 18 years old or have parental consent.
1.3. We reserve the right to update or change these Terms at any time without prior notice.
2.1. We offer wigs and skincare products, including soap, body lotion, and cream. All product descriptions, prices, and availability are subject to change without notice.
Some products may be available in limited quantities, for limited duration, at special prices for limited period time.
We reserve the right to discontinue any product at any time.
2.2. We strive to ensure accurate product information but do not guarantee that product descriptions or other content are error-free.
2.3. Products are for personal use only and not for resale unless expressly authorized by us.
By placing an order to our site, you understand and agree that you are authorising us or our third-party credit card processor or service provider to charge your card and others authorized method of payment. For any product or service that you order on the site. You agree to pay the applicable price (including any sales taxes, shipping and handling fees and surcharges) as of the time you submit your order. Your credit card, or others form of payment submitted, as part of the order process, will be charges for the items you purchase.
3.1. You agree to provide accurate and complete purchase information For all purchases made on our site.
3.2. We reserve the right to refuse or cancel any order for reasons including but not limited to:
Product unavailability
Errors in pricing or description
Suspected fraudulent activity
3.3. Once your order is placed, you will receive an email confirmation. Your order is not confirmed until payment is successfully processed. Unfortunately we are unable to modify or cancel orders once they are processed.
4.1. All prices are listed in GBP (£ )and exclude applicable taxes fees
4.2. Payments must be made through the payment methods specified on our website.
4.3. We are not responsible for additional charges or fees imposed by your bank or payment provider.
5.1. We aim to process and ship orders within 1-3 business days. We do not ship on weekends or bank holidays. If you place your order on Saturday or Sunday, processing starts the following Monday. Delivery times may vary depending on your location.
5.2. Shipping fees, if applicable, will be clearly stated at checkout.
5.3. We are not responsible for delays caused by courier services or customs clearance.
Unfortunately we are unable to process exchanges at this time. Please return the unwanted item and place a new order at your convenience. We apologise for any convenience this may causes.
6.1. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.unfortunately for hygiene reasons, our skincare products are not eligible for return for orders placed outside United Kingdom
Please note. Returns are not free of charge
We cannot accept partial returns for items that were purchased as part of a set or bundle
6.2. Products must be unused, in their original packaging, and accompanied by proof of purchase.
6.3. Refunds will be issued to the original payment method, excluding shipping fees.
6.4.once received and inspected we will issue a refund to your original form of payment in approximately 1-3 business days the refund should reflected on your bank statement within 7-10 days.
7.1. All content on our website,( text, images, logos, and designs,)excluding wigs images, is owned by or licensed to Radiance Secret and is protected by intellectual property laws.
7.2. You may not reproduce, distribute, or use any content without prior written consent.
8.1. Radiance Secret is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
8.2. Our liability is limited to the amount you paid for the product or service in question.
These Terms are governed by and construed in accordance with English law and any disputes shall be subject to the exclusive jurisdiction of the courts in England
If you have any questions or concerns about these Terms, please contact us:
Thank you for choosing Radiance Secret!
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61 mosley street M2 3HZ Manchester, United Kingdom