FAQs

1– where does radiance secret ship to?

we ship worldwide

2–how long does shipping takes?

we aim to process orders within 1-3 days.meanwhile,domestic deliveries typically take 3-5 days while international shipping vary by location and can take up to 10 business days.we do not ship on weekend or bank holidays.if you place your order on Saturday or Sunday,processing start the following Monday.

3-what are the shipping costs?

shipping costs depend on your location and the size of your order.you can view shipping cost during the checkout process.

4-what if my order is lost during shipping?

in the rare event of a lost order,please contact us at infos@radiancesecret.com we will resolve the issue promptly.

5-can i change my shipping address after placing an order?

unfortunately, we cannot change any shipping information after the order is placed.it is your responsibility to ensure that your Information are accurate and up to date before placing and order.

6-can i exchange my item?

unfortunately, we’re unable to proceed exchanges at this time.please return the unwanted item and place a new order at your convenience.we apologize for any inconvenience this may cause.

7-do you accept returns?

if you are not satisfied with your purchase,you may request a return or refund within 30 days of receiving your order(this does not guarantee a refund).please note.refund are not free of charge and we cannot accept partial returns for items that were purchase as part of a set or bundle.products must be unused,in their original packaging,and accompanied by proof of purchase.

8-how do you proceed with refund?

refunds will be issued in the original payment method,excluding return shipping fees.once received and inspected,we will issue a refund to your original form of payment in approximately 1-3 business days.the refund should reflected on your bank statement within 7-10 days.contact us at infos@radiancesecret.com with your order number,name,shipping address in order to proceed your return